Have a question? We're here to help. At Buff X Customization, we're committed to making sure every customer has a smooth experience — from the moment you place your order to the day it arrives at your door.

How to Reach Us

The only way to contact Buff X Customization is through email. We do not offer phone support or live chat at this time.

Email: info@buffxcustomization.com

We respond to all emails within 24 hours on business days. Our customer service team is closed on weekends and holidays, so emails sent during those times will be answered on the next available business day.

Shipping Questions

Have a question about shipping times, carriers, or tracking? We're happy to help. Please keep in mind that once an order has been shipped, delivery times are handled by the carrier and may vary. For shipping-related inquiries, email us at info@buffxcustomization.com and include your order number in the subject line for faster assistance.

Please note: Buff X Customization is not able to make changes to or answer specific questions about individual orders once they have been placed. For any order-related concerns, email us and we will do our best to assist you based on where your order is in the fulfillment process.

Returns & Exchanges

Not happy with your purchase? We want to make it right. If you have a question about our return or exchange policy, please reach out to us at info@buffxcustomization.com. Include your order number and the reason for your return request and our team will get back to you within 24 hours on the next business day.

Please review our full return policy before reaching out to make sure your item qualifies.

Customer Service Hours

Monday – Friday: Available (responses within 24 hours)
Saturday & Sunday: Closed
Holidays: Closed

Emails received outside of business hours will be answered on the next available business day.

Important Reminders

• Email is the only way to contact our support team.
• We respond to all emails within 24 business hours.
• We are closed on weekends and holidays.
• We are unable to answer questions about specific order statuses beyond what's available through your tracking information.